Why Add Shipping Protection?

Shipping carriers handle millions of packages every day. While most orders arrive without issue, loss, theft, and transit damage can still happen. Adding Shipping Protection at checkout helps give your order an added layer of protection during delivery.

• Faster claim resolution
• Protection against porch theft
• Coverage for transit-related damage
• Reduced delays compared to carrier claim processes
• Peace of mind during delivery

What May Be Covered?

Lost Packages

A shipment may be considered lost when tracking stops updating for an extended period or the package is never delivered. Review timelines may vary depending on carrier activity, shipment method, destination, and claim circumstances.

Stolen Packages

If a shipment is marked “Delivered” by the carrier but cannot be located, it may qualify as a stolen package claim. Some claims may require additional verification or supporting documentation.

Damaged Shipments

Protection may apply when items are damaged during shipping or transit. Customers should retain:

• The damaged item
• The original shipping packaging
• Photographs of both the item and packaging

What Is Not Covered?

Shipping Protection is intended for shipping-related issues and does not cover every situation. Examples of excluded or limited situations may include:

• Incorrect shipping addresses provided at checkout
• Delivery delays without package loss
• Product defects unrelated to shipping
• Buyer’s remorse or standard returns
• Orders intentionally refused by the recipient
• Fraudulent claims or abuse
• Packages seized by customs or government authorities
• Shipments prohibited by carrier restrictions or applicable law

How Claims Work

If you experience a shipping issue with a protected order, the claim process is simple:

1. Locate your order confirmation or tracking information
2. Visit the claim submission portal
3. Submit supporting information and documentation
4. Your claim is reviewed for eligibility
5. Approved claims may result in reimbursement or replacement, depending on the circumstances

Resolution timelines may vary depending on claim type, documentation provided, shipment method, carrier activity, and other claim circumstances.

Claim Documentation

Depending on the nature of the claim, customers may be asked to provide:

• Order number
• Tracking number
• Photos of damaged items or packaging
• Delivery verification
• Police report or carrier documentation, in certain circumstances

Coverage Availability

Shipping Protection may not be available in all jurisdictions, for all products, or for all shipment types. Coverage availability, limits, terms, conditions, and claim eligibility may vary based on:

• Shipment destination
• Carrier
• Order value
• Product category
• Applicable law

Important Disclosure

Shipping Protection is optional and may be declined during checkout. Shipping Protection is administered through Enshield and/or its designated service providers, insurers, administrators, producers, or affiliates.

Enshield, the merchant, and/or affiliated entities involved in administering or facilitating Shipping Protection may receive compensation, commissions, fees, or other remuneration in connection with the offering or administration of the program.

Compensation for approved claims, when applicable, may be issued to you as the loss payee or otherwise applied toward replacement or reimbursement of the protected order.

Policy Terms & Conditions

Customers should carefully review the applicable Shipping Protection policy, terms, conditions, exclusions, limitations, claim reporting requirements, and eligibility requirements before purchasing protection.

Claim eligibility periods, reporting deadlines, and documentation requirements are governed by the applicable Shipping Protection policy and may vary depending on claim type, shipment method, destination, carrier requirements, and applicable law.

Questions or Need Assistance?

For questions regarding Shipping Protection, claim eligibility, claim status, or coverage information, customers may contact Enshield Support at:

Email: cs@enshield.com

Customers may also contact the merchant directly regarding order fulfillment, shipping updates, or general order-related questions.