Refund policy

Returns & Refund Policy

We want you running the right part. If something isn't right, here's exactly how we handle it — no surprises, no fine print games.

Return Window

Returns are accepted for 30 days from the delivery date. A Return Merchandise Authorization (RMA) number must be issued by FASS Motorsports before any product is shipped back. Returns received without an RMA number cannot be processed, credited, or returned to sender.

To request an RMA, email info@fassmotorsports.com with your order number and the reason for return.

Condition Requirements

To be eligible for return, items must be:

• Uninstalled and unused. Once a part has been installed — even briefly, even if it was never driven — it is no longer returnable.
• Free of blemishes, scratches, or damage.
• In original manufacturer packaging, with all hardware, instructions, and accessories included.
• Free of writing, tape, or shipping labels applied directly to the manufacturer box. Please ship the product inside an outer carton.

Proof of purchase is required for every return regardless of purchase date.

Non-Returnable Items

• Special-order and custom items (see below)
• Tuners, programmers, and electronics that have been VIN-locked, married to a vehicle, or had their factory seal broken. Once a device is licensed to a VIN, the manufacturer will not accept it back and neither can we.
• Installed parts of any kind
• Fluids, chemicals, hazardous materials, flammable liquids, and compressed gases
• Gift cards
• Items marked Final Sale at the time of purchase
• Any item returned more than 30 days after delivery
• Any item not in original condition, damaged, or missing parts for reasons not due to our error

Please do not ship returns directly to the manufacturer. All returns must come to FASS Motorsports.

Special-Order & Custom Items

Special-order and custom items are built or sourced specifically for your order. These items cannot be returned, and deposits are non-refundable.

Special-order and custom items may not be canceled unless approved by FASS Motorsports management. If a cancellation is authorized, a 20% cancellation fee applies without exception, in addition to the payment processing fee described below.

Manufacturers occasionally adjust lead times on special-order and custom items after an order is placed. Cancellations requested as a result of a revised lead time will not be accepted.

Restocking Fee

Authorized returns are subject to a 20% restocking fee, deducted from your refund.

The restocking fee is waived when the return is the result of our error — wrong item shipped, item shipped that does not match the listing, or a confirmed manufacturer defect.

Payment Processing Fee on Returns & Cancellations

This applies to all returned and canceled orders, not only special-order items.

When you place an order, our payment processor charges FASS Motorsports a processing fee on that transaction. When an order is later refunded or canceled, that fee is not returned to us — this is the stated policy of Shopify Payments, PayPal, and every major payment processor we accept.

Accordingly, orders on which payment has been captured are subject to a non-refundable payment processing fee equal to the actual processing cost charged to FASS Motorsports on that transaction. This fee is typically 2.25%–3.5% of the order total, and may reach 9.9% for installment payment methods such as Shop Pay Installments or Affirm.

This fee is not charged when:

• The order is canceled before payment is captured
• The return is the result of our error or a confirmed manufacturer defect
• The payment method carried no processing cost to us

If you would like the exact figure for your order, contact us and we will provide the processing record for that transaction.

Return Shipping

You are responsible for return shipping costs. Original shipping charges are non-refundable. If we provide a return label, its cost is deducted from your refund.

We do not guarantee receipt of returned items. For any return valued over $75, we strongly recommend a trackable shipping service and shipping insurance.

When the return is due to our error, we cover return shipping.

Ship authorized returns to:
FASS Motorsports
25 Town and Country Drive
Washington, MO 63090

Freight & LTL Shipments

Large items — lift kits, fuel tanks, bumpers, and similar — ship by freight carrier. Inspect your shipment before signing the delivery receipt.

If there is any visible damage to the packaging or product, note it on the bill of lading before the driver leaves and photograph the damage. Freight carriers will not honor a damage claim on a shipment signed for as clean. Report any concealed damage to us within 5 business days of delivery.

Damaged, Defective & Incorrect Items

Contact us within 5 business days of delivery if your item arrives damaged, defective, or is not what you ordered. Include your order number and photos of the item and packaging.

We will make it right at no cost to you — no restocking fee, no processing fee, and we cover return shipping.

Defects discovered after installation are handled as manufacturer warranty claims, not returns. We will help you open the claim and work it through with the manufacturer.

Core Charges

Certain products — turbos, injectors, injection pumps, high-pressure oil pumps, and similar — carry a refundable core deposit. Full terms are on our Core Charge Policy page.

In short: if you chose Core Deposit, return the core within 30 days of receiving your order for a full refund once it's inspected. If you chose Core Billed Separately, we arrange the deposit with you directly before your order ships. Late returns are refunded on a sliding scale (90% / 70% / 50% at 30, 60, and 90 days).

Cores must be like-for-like, drained of all fluids, capped, and returned in the original packaging. Cracked cases, disassembled cores, and cores missing major components receive reduced credit or none. You pay core return shipping, and you must send a tracking number to info@fassmotorsports.com — without confirmed tracking we can't guarantee the refund.

Refunds

Once your return is received and inspected, we will email you confirming receipt and whether the refund has been approved.

Approved refunds are issued to the original method of payment only, less any applicable restocking fee, payment processing fee, and return shipping cost. Posting times vary by bank and card issuer.

Late or missing refunds: Recheck your bank account first. If the refund isn't visible, contact your credit card company or bank — there is often a posting delay on their end. If you've done both and still don't see it, email us at info@fassmotorsports.com and we'll trace it.

Exchanges

We exchange items that are defective or damaged. Email info@fassmotorsports.com to start an exchange. Do not ship anything back until the exchange has been confirmed by FASS Motorsports staff and an RMA number has been issued.

If you need a different part rather than a replacement of the same part, process it as a return and place a new order.

Gifts

If an item was marked as a gift at purchase and shipped directly to you, you'll receive store credit for the value of the return once we receive it. If the item was not marked as a gift, or was shipped to the purchaser first, the refund is issued to the original purchaser.

Questions

Email info@fassmotorsports.com or call 636.429.7020. We'd rather sort it out with you directly than have you guess at the policy.