Shipping policy

Shipping & Fulfillment Policy

Last updated: July 30, 2026

These policies apply to retail customers purchasing directly from FASS Motorsports. Pricing, availability, and policies are subject to change without notice. All orders are governed by the policies in effect at the time the order is placed.

Questions before you order? Call 636.429.7020 or email info@fassmotorsports.com. We'd rather answer them up front.

Where Your Order Ships From

FASS Motorsports works directly with leading manufacturers and distributors to offer a wide selection of diesel performance and off-road parts. As a result, many products ship directly from the manufacturer or distributor rather than from a FASS Motorsports warehouse.

This gives you access to specialized and build-to-order products, but it also means shipping times vary by brand and product type.

Multiple items may arrive separately. If your order includes products from different manufacturers, they will ship from different locations, on different schedules, with separate tracking numbers. This is normal and does not mean part of your order is missing.

Lead Times & Availability

Some manufacturers operate on production schedules or build-to-order processes rather than stocking inventory. Lead times range from a few days to several weeks depending on the product, brand, and current demand.

Items may appear "in stock" at the distributor level while still requiring production time before shipment.
Estimated ship dates are provided after an order is placed, once we receive confirmation from the manufacturer or distributor.
Lead times are subject to change and are outside FASS Motorsports' direct control.

If you're working against a tight build timeline, contact us before placing your order so we can confirm current availability. This is the single best thing you can do to avoid a surprise.

Order Processing & Payment

All retail orders are prepaid in full at the time of purchase.
Orders are processed once payment has been confirmed.
Orders are processed Monday through Friday, excluding holidays.
Routing and shipment method are determined at the discretion of FASS Motorsports unless specific instructions are provided by the customer and agreed upon in advance.

Shipping Rates

Shipping is calculated at checkout based on destination, weight, and dimensions.

Free shipping is available on most orders over $400. Oversize, freight, LTL, and hazardous-material items are excluded, as are certain manufacturer-direct products. Any exclusion is shown at checkout before you pay.

We ship within the continental United States. Alaska, Hawaii, U.S. territories, PO boxes, and APO/FPO addresses may carry restrictions or additional charges — contact us before ordering. International orders are handled case by case; contact us for a quote.

Tracking

Tracking information is emailed to you as soon as it's available from the shipping location. On manufacturer-direct items, tracking may not generate until the product leaves the manufacturer's facility.

Same-Day, Rush & Expedited Shipping

Same-day / rush orders must be received by 10:00 a.m. Central Time to be eligible for same-day processing. Availability depends on product location and manufacturer or distributor processing times.

Expedited shipping:

Expedited orders must be prepaid in full.
USPS does not offer true overnight delivery from our manufacturer or distributor locations.
UPS does offer true overnight shipping from certain manufacturer locations when available.
Expedited shipping fees cover transit only and do not bypass manufacturer lead times. Paying for overnight on a part with a three-week build time gets you a fast shipment three weeks from now.

Freight & Oversize Shipments

Large items — lift kits, fuel tanks, bumpers, wheel and tire packages, and similar — ship by freight (LTL) carrier rather than parcel. Freight shipments work differently:

Delivery is curbside. The driver is not required to bring the shipment into a garage, shop, or building.
The carrier will contact you to schedule a delivery appointment. Provide a phone number you actually answer — undeliverable freight accrues storage fees.
Residential delivery, liftgate service, and limited-access locations may carry additional charges not included in the original quote. We will contact you before billing any additional charge.
You or someone you authorize must be present to receive and sign for the shipment.

Inspect your freight shipment before signing. If there is any visible damage to packaging or product, note it on the bill of lading before the driver leaves, and photograph it. Freight carriers will not honor a damage claim on a shipment signed for as clean. Report concealed damage to us within 5 business days of delivery.

Hazardous Materials

Fluids, chemicals, aerosols, and other regulated products are subject to ground-only shipping restrictions and cannot be expedited by air. Some items cannot ship to certain destinations at all.

Title & Risk of Loss

All shipments are made at the buyer's expense and risk.
Title and responsibility for the product transfer upon delivery to the carrier.
FASS Motorsports is not responsible for delays once a shipment has been released to the carrier.

Carrier Delays

FASS Motorsports is not responsible for delays caused by freight or parcel carriers failing to meet their delivery schedules due to weather, volume, labor issues, or other factors beyond our control. Delivery estimates are estimates, not guarantees, and expedited shipping charges are not refundable due to carrier delay.

Address Accuracy & Undeliverable Shipments

You are responsible for providing a complete, accurate shipping address. Carrier address correction fees, reroute fees, and storage charges resulting from an incorrect address are billed to you.

Shipments refused at delivery or returned as undeliverable are treated as returns and are subject to our Returns & Refund Policy, including restocking and return freight charges.

Lost, Stolen & Damaged Packages

Report a lost, stolen, or damaged parcel shipment to us within 5 business days of the delivery date shown by the carrier, and we will open a claim on your behalf. Claims must be filed within the carrier's window; late reports may not be recoverable.

For shipments marked delivered but not received, check with neighbors and your local carrier facility first — most turn up. If it doesn't, contact us and we'll pursue it with the carrier.

Delays, Changes & Cancellations

If a manufacturer lead time changes significantly after your order is placed and no longer works with your project timeline, contact us as soon as possible. We will:

Provide updated shipping information
Help identify alternative products when available
Discuss next steps based on your specific situation

Cancellations are governed by our Returns & Refund Policy. Note that special-order and custom items, and orders already released to a manufacturer for production, may not be cancellable.

Sales Tax

Sales tax is calculated at checkout based on your shipping address and applicable state and local law. Dealers and tax-exempt organizations should contact us with exemption documentation before ordering.

Questions

We're committed to clear communication before and after your purchase. If you have questions about shipping, lead times, or availability, reach out.

FASS Motorsports
25 Town and Country Drive
Washington, MO 63090
636.429.7020
info@fassmotorsports.com